It can be very distressing if you have been accused of bullying, harassment, sexual misconduct, or a hate crime. 

The University will not make assumptions on the relative merits of a complaint. No party will be considered ‘at fault’ until a complaint has been investigated.  All those involved in a complaint will be treated fairly and offered advice and support. Find out more on the University policy.


It might be useful to think about some of the behaviours that describe: 

Get support 

Student wellbeing service. The University’s team of professional wellbeing advisors, practitioners and counsellors offers confidential support. This includes wellbeing chats. This can be accessed 24/7 via The Student Hub. Please call The Student Hub on +44(0)23 80599 599 or email

The SUSU Advice Centre is a free, confidential, impartial service where an advisor can talk through the procedure, how to complain, what options are available and support you through the process. This support includes checking draft complaints and attending any meetings with the University. 

Employee Assistance Programme. EAP is a confidential and independent support service for University staff. 

University policy. If you choose to make a formal complaint to the University against a student or a member of staff there are procedures which set out the steps you will need to follow. 

There are two ways you can tell us what happened